Podcast: Play in new window | Download (Duration: 38:44 — 53.3MB)
Dan Smolen discusses employee experience and future work with Professor Diane Gayeski.
Professor Gayeski teaches Strategic Communications at Ithaca College’s Park School of Communications. What is more, she is a noted thought-leader in employee experience or EX.
In the future of work, EX is a linchpin for people to find and do meaningful work.
In a wide ranging podcast interview, Professor Gayeski:
- Defines employee experience or EX. Starts at 4:07
- Discusses management by objectives (MBO) and the pivot to more talent-driven success outcomes. Starts at 6:49
- Contrasts tangible and intangible assets and their importance in the workplace. Starts at 18:47
- Digs into how members of the Gen Z cohort will approach work. Starts at 22:20
- Describes citizenship behaviors and their benefit to workforce professionals. Starts at 27:10
The connection between employee experience and future work is critical. To that end, Professor Gayeski believes that:
“employee experience has to be very carefully designed so that we don’t get to yet another version of management by objectives cranking out performance.”
About our guest:
Professor Diane Gayeski is Dean Emerita of Ithaca College’s Park School of Communications; currently, she teaches Strategic Communications at the school. Diane earned a Bachelor of Science in Communications from Ithaca College and a Ph.D. in Education and Communications from the University of Maryland. She lives and works in Ithaca, New York.
EPISODE DATE: January 28, 2022
Social media:
– Putting employee experience on the balance sheet (October 11, 2021)
– Website